Swryxellkhor

Return Policy

Last Updated:

1. Overview

At Swryxellkhor, we want you to be completely satisfied with your purchase. This Return Policy explains your rights and our procedures for returns, refunds, and exchanges in accordance with EU consumer protection laws and Finnish regulations.

2. Your Right of Withdrawal (EU Consumers)

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive.

2.1 Withdrawal Period

The withdrawal period is 14 days from the date on which you (or a third party indicated by you, other than the carrier) receives the goods.

2.2 How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You can contact us:

Please include your order number, name, and contact information in your withdrawal notice.

2.3 Effects of Withdrawal

If you withdraw from the contract, we will reimburse all payments received from you, including delivery costs (except for supplementary costs resulting from your choice of delivery method other than the standard delivery we offer), without undue delay and in any event not later than 14 days from the day we receive the returned goods or proof of return shipment.

3. Return Conditions

3.1 Product Condition

To be eligible for a return, products must be:

3.2 Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

4. Return Process

4.1 Step 1: Contact Us

Contact our customer service at chat@swryxellkhor.world within 14 days of receiving your order. Provide your order number and reason for return.

4.2 Step 2: Receive Return Authorization

We will provide you with return instructions and a return authorization number (if applicable).

4.3 Step 3: Ship the Product

Pack the product securely in its original packaging and ship it to the address provided. You are responsible for return shipping costs unless the product is defective or we made an error.

Return Address:
Swryxellkhor
Pasilan asema-aukio 1
00520 Helsinki, Finland

4.4 Step 4: Refund Processing

Once we receive and inspect the returned product, we will process your refund within 14 days.

5. Refunds

5.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. If this is not possible, we will contact you to arrange an alternative refund method.

5.2 Refund Amount

The refund will include:

The refund will not include:

5.3 Refund Timeline

Refunds are typically processed within 5-10 business days after we receive the returned product. The time it takes for the refund to appear in your account depends on your payment provider.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange a product for a different item, please return the original product for a refund and place a new order for the desired item.

7. Damaged or Defective Products

7.1 Reporting Damage or Defects

If you receive a damaged or defective product, please contact us immediately at chat@swryxellkhor.world with:

7.2 Resolution

For damaged or defective products, we will:

8. Wrong Item Received

If you receive the wrong item, please contact us immediately. We will arrange for the correct item to be sent to you at no additional cost and provide a prepaid return label for the incorrect item.

9. Shipping Costs

9.1 Customer Responsibility

You are responsible for return shipping costs unless:

9.2 Our Responsibility

We will cover return shipping costs if the return is due to our error or a product defect.

10. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

11. International Returns

For international orders, the same return policy applies. However, please note:

12. Cancellations

12.1 Before Shipment

You may cancel your order before it ships by contacting us immediately at chat@swryxellkhor.world. If your order has not yet been processed, we will cancel it and issue a full refund.

12.2 After Shipment

Once an order has shipped, it cannot be cancelled. You may return the product following our standard return procedures once you receive it.

13. Consumer Rights

This Return Policy does not affect your statutory rights as a consumer under applicable consumer protection laws, including:

14. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us:

Swryxellkhor
Email: chat@swryxellkhor.world
Address: Pasilan asema-aukio 1, 00520 Helsinki, Finland

15. Changes to This Policy

We reserve the right to update this Return Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.